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Our Shelter

When you are ready, we have a safe place for you.

Victims of domestic violence and their children who come to Hubbard House’s shelter are given warm beds and support for their basic needs, like food and toiletries. Beyond that, we have other free services to help with healing and next steps, like counseling and job support.

Serving Duval County and Baker County, our shelter and services are always free to victims of domestic violence, and the goals are always the same: your safety and empowerment.

Life in Emergency Shelter

women with kids and suitcase open

You will be safe here

Taking that first step and coming into shelter is a big decision. Residents often say from the moment they come on to our property, they knew they were safe. There is no better feeling. You and your children will all have comfortable beds of your own, together. To provide safety to as many people as possible, residents sometimes share rooms.

At Hubbard House, you and your children have a safe place to rest your heads at night.

advocate with Jasmine

You will be supported

When you arrive, you will meet with an advocate. Your advocate will talk with you about your goals and help you make a plan to achieve them. Throughout your time at our domestic violence shelter, your advocate will be a source of support and will connect you to life-changing resources and free services, like counseling, group support, housing, legal guidance, job assistance and more.

Your needs will be met

As a Hubbard House resident, you will live in community with other survivors. Through that community, you will find support. For meals, you will share a kitchen with others, with items from Hubbard House’s pantry, which is always free and open to you. You will also have access to our stocked self-service laundry. What is important for you to know is that while you’re here, we will make every effort to provide you with what you need — from t-shirts to toiletries — so that you can focus on healing in body, mind, and spirit.

group of women celebrating

Your future starts here

Making the decision to come into a domestic violence shelter often begins with questions about life after shelter. Where will I live? How will I support myself and my children, on my own? We will help you answer all these questions and more. The best part? You get to decide what your future looks like. No one at Hubbard House will tell you what you have to do or prevent you from doing what you want to do. From now on, it’s all about you and your dreams. And, after your transition from shelter, we will still be here for you, providing counseling, group support, and resource referrals.

All the help is free to you. You never have to be alone again.

What About My Kids? Adult Dependents? Animals?


If you become a shelter resident, your children are welcome to come with you. In fact, nearly half of our program participants are kids! You will be impressed by all we offer them, and most kids love it here.

Like adults, our child residents each have an advocate, and can, with your permission, attend counseling and a children’s support group and participate in optional fun activities. We also have a free-to-you Child Care Center for newborn to preschool age children. And, older children can receive education help to reach their goals.

kids on playground


Adult dependents of survivors are also welcome in shelter if they live with the survivor in the home. If you take care of your mother, have a special needs child, or similar dependent, they deserve safety too.

Caregivers and Personal Care Assistants

If you are coming into shelter and have a caregiver or personal care assistant, that person is welcome to come with you. Survivors who are older, or who have a disability, or otherwise need help should not have to choose between safety and support- at Hubbard House, you can have both.


Your service animal can come into shelter with you. For pets, Hubbard House can arrange for safe boarding while you are in shelter. We’ll make every effort to ensure your furry family members are happy and healthy during your transition.

I Don’t Need Shelter – Can I Still Get Help?

If you are a victim of domestic violence, but you don’t need shelter, we can still help you through our 24-hour hotline or our Outreach Center. For example, many survivors still benefit from meeting with an advocate to gain support and discover resources, like free-to-them counseling, support groups, help to obtain an injunction for protection and more. Our goal is survivor safety and empowerment. We will do all we can to help you get where you want to go. Please call our domestic violence hotline at (904) 354-3114. We’re here for you.

Contact us at our Hotline, (904) 354-3114, to get help or for more information.

This program is funded in part by our community and the following partners: