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Hubbard House Response to COVID-19

In spite of the COVID-19 pandemic, Hubbard House is still here on the frontline, providing help and hope for survivors of domestic violence and their children, as we have been for the past 44 years. This is especially important now, because health officials have called for people to practice isolation measures to prevent the spread of this virus, but domestic violence increases when survivors and their children are isolated with their abusers. Hubbard House is continually working with our Board of Directors, community partners, government entities, and public and private funders to monitor and adapt to conditions, to ensure a continuation of our life-saving and life-changing services.

Updated Operations

• Our 24/7 domestic violence hotline is fully staffed and operational. Survivors are welcome to call if they are in crisis or if they simply need support or a safety plan. You can reach trained advocates on the hotline phone at (904) 354-3114 or by text at (904) 210-3698. All calls are confidential.
• The emergency shelter continues to operate and accept survivors in highly lethal situations.



• The Hubbard House Outreach Center is open to walk-ins and in-person visits, Monday-Friday from 10am-4pm. To receive outreach based services via phone, survivors may call the 24/hour hotline at (904) 354-3114 or send a text to (904) 210-3698. For in-person visits, we have adopted social distancing measures, enhanced cleaning efforts in between meetings, and are asking all to wear masks.

• The Hubbard House Thrift Store operating hours are Tuesday-Saturday, 10am-6pm. We encourage customers to wear mask and have introduced enhanced cleaning and social distancing measures in the store. At this time, the Thrift Store is accepting donations of furniture and housewares by appointment only. Please call (904) 400-6333 to schedule a time or to inquire about the availability of donation pick-up service for large donations or large items.

How You Can Help

At this time, your financial support is needed now more than ever. To make a donation online, please go here. We also
continue to accept critical donations for the emergency shelter, such as food, toiletries, diapers and cleaning supplies. To make a donation of these items, please email

Related Cancellations

To limit the exposure risk to staff and survivors, Hubbard House has made the following difficult choices:
• The Volunteer Program has been temporarily suspended, and any scheduled Volunteer Orientations and trainings are subject to change or cancellation. Any current or prospective volunteers or interns who have questions can contact
• Community Education presentations and professional trainings can be coordinated to take place virtually, but in-person speaking engagements have been temporarily suspended. Any questions about specific engagements can be directed to

Domestic Violence and COVID-19

Survivors of domestic violence face unique safety risks and considerations in connection with COVID-19. To help promote an understanding of these challenges, Hubbard House’s Community Education Program has compiled relevant information:

Understanding the intersection of domestic violence and isolation 

You are not alone

Tech Safety- Staying connected and informed

Helping children witnessing or experiencing domestic violence during the pandemic

Coronavirus considerations for older survivors

Coronavirus considerations for survivors with limited English proficiency

Consideraciones Especiales sobre el Coronavirus para Víctimas de Violencia Doméstica con Dominio Limitado del Inglés

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